Privacy policy

Last updated: November 20, 2025

This Privacy Policy describes how Vitality Systems USA, Inc. ("we," "us," or "Vitality Systems") collects, uses, and shares your personal information when you use our website www.vitalitysystemsusa.com and any of our subdomains (the "Website").


TOPICS COVERED:

  • Personal information we collect
  • How we use your personal information
  • How we share your personal information
  • How we store your data
  • Email marketing
  • Behavioral advertising
  • Your data protection rights
  • Third party websites
  • Changes to this policy
  • Contact us

 

PERSONAL INFORMATION WE COLLECT

When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website. We refer to this automatically collected information as "Device Information".


We collect Device Information using the following technologies:

  • "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
  • "Log files" track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • "Web beacons", "tags", and "pixels" are electronic files used to record information about how you browse the Website.

We use Device Information for:

  • Functionality: To recognize you on our website and recognize your previously selected preferences, including your preferred language and your location.
  • Advertising: To collect information about your visit, the content you viewed, the links you followed, and information about your web browser, device, and IP address. We sometimes share limited aspects of this data with third parties for advertising purposes.
  • Affiliate Marketing: To track which member of our affiliate team referred you to us for the purpose of granting commissions to them if you purchase from us.
  • Analytics and Improvement: To understand how visitors use our Website, identify popular content, and improve our services and user experience.
  • Security: To detect, prevent, and address technical issues, fraud, and potential security threats.
  • Your phone number will be used exclusively to send messages you have opted-in to receive based on your consent.  We do not sell or share your personal information with third parties.


You can set your browser not to accept cookies, and the website above tells you how to remove cookies from your browser. Some of our website features may not function if you disable cookies. Please note that we do not alter our Website's data collection and use practices when we see a Do Not Track signal from your browser.


We also collect data you provide to us directly. We refer to the data you provide as "Provided Information." We collect and process data you provide when you:

  • Register online or place an order for any of our products or services
  • Voluntarily complete a customer survey or provide feedback on any of our message boards, via our contact form, or via email
  • Provide your email address in exchange for access to a free resource
  • Sign up for our email newsletter or subscribe to any of our regular content
  • Submit an inquiry form or request a quote for any of our services or products
  • Create an account on our Website
  • Participate in promotions, contests, or special offers

The Provided Information we collect may include:

  • Personal identification information (name, email address, phone number, physical address, etc.)
  • Billing information (billing address, shipping address, payment information, including credit card numbers, etc.)
  • Business information (name of your business, industry, specific needs or requirements)
  • Technical specifications or project details relevant to our services
  • Communication preferences and marketing opt-in/opt-out preferences
  • Health-related information you voluntarily provide when inquiring about medical devices (such as intended use, medical conditions, or treatment goals)
  • Healthcare professional credentials (if applicable) when registering for professional accounts

When we talk about "Personal Information" in this Privacy Policy, we are talking about both Device Information and Provided Information.


MEDICAL DEVICE INFORMATION

Vitality Systems USA, Inc. is an authorized distributor of medical and homecare devices manufactured by Weber Medical GmbH of Germany. We do not manufacture medical devices ourselves. All medical devices we distribute are manufactured by Weber Medical GmbH in Lauenförde, Germany, and comply with applicable international standards and regulatory requirements.


IMPORTANT: We do not collect, store, or process Protected Health Information (PHI) as defined under HIPAA. Any health-related information you voluntarily share with us for the purpose of product inquiries or recommendations is limited to general information about intended use and is not used for diagnostic or treatment purposes. We are not a covered entity under HIPAA.


HOW WE USE YOUR PERSONAL INFORMATION

We use the Provided Information that we collect generally to fulfill any orders placed through the Website (including processing your payment information, delivering products or services, and providing you with invoices and/or order confirmations). Additionally, we use Provided Information to:

  • Communicate with you regarding your orders, inquiries, and account
  • Screen our orders for potential risk or fraud
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services
  • Respond to your questions and provide customer support
  • Process and manage your account 
  • Send you important notices about changes to our terms, conditions, and policies
  • Improve our products and services based on your feedback

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Website (for example, by generating analytics about how our customers browse and interact with the Website, and to assess the success of our marketing and advertising campaigns). We also use Device Information to track affiliate referrals for the purpose of granting commissions to our affiliates.


HOW WE SHARE YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our visitors use the Website - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.


The types of third parties with whom we might share elements of your Personal Information include:

  • Payment processors engaged by us to securely store and handle payment information, such as credit or debit card information
  • Providers of email management and distribution tools
  • Providers of security and fraud prevention tools and services
  • Providers of data aggregation and analytics software services that allow us to effectively monitor and optimize our site
  • Providers of affiliate marketing tracking and analytics software services that allow us to provide an affiliate program and grant commissions to affiliates
  • Providers of customer relationship management (CRM) systems to help us track and communicate with potential clients
  • Cloud storage and hosting providers
  • Professional advisors, including lawyers, accountants, and consultants
  • Business partners who assist us in providing services to you
  • Weber Medical GmbH (our manufacturing partner in Germany) for warranty service, technical support, and product registration purposes when you purchase medical devices from us

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. Additionally, we may share your information in connection with a business transaction, such as a merger, sale of company assets, or acquisition.


HOW WE STORE YOUR DATA

We process and store your data using third-party service providers, which may include:

  • Website hosting providers
  • Email service providers
  • Payment processing platforms
  • Customer relationship management (CRM) systems
  • Cloud storage services (such as Google Workspace)
  • Analytics platforms

Please visit their individual websites for information on the physical location of their servers where your information is stored.


We use commercially reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of any information that may be stored on our servers. These measures include encryption, access controls, secure socket layer (SSL) technology, and regular security assessments. However, no computer network or data transmission on the internet can be guaranteed to be 100% secure, and you submit your information at your own risk.


We will maintain your Personal Information for our records unless and until you ask us to delete this information, or as required by applicable law. We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.


EMAIL MARKETING

If you make a purchase on this Website, download a free resource in exchange for your email address, and/or opt in to receive emails, you agree to receive email communications from Vitality Systems, including but not limited to newsletters, site updates, promotions, product announcements, and other correspondence.


We are not responsible for the delivery of any such emails if they are blocked by your email provider or filtered to your spam folder. You are responsible for ensuring that our email address(es) are not blocked or forwarded to your spam folder.


You have the right at any time to stop us from contacting you for marketing purposes by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us directly using the information provided at the end of this policy. If you opt to unsubscribe from receiving marketing emails, you understand that you may no longer receive promotional information or updates from this Website. However, we may still send you transactional emails related to your purchases or account.

 

PHONE NUMBER PRIVACY POLICY

We respect your privacy and are committed to protecting your personal information.  Use of Information: We use your phone number to send SMS messages regarding your inquiry and customer care related topics. Mobile phone information or opt-in data collected will not be shared, sold, or disclosed to third parties or affiliates for marketing purposes.  Opt-Out: Reply "STOP" to unsubscribe or "HELP" for assistance. Message Disclosures: Message frequency varies. Message and data rates may apply. Data Security: Your data is protected and retained only as needed. 

 

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work


You can opt out of targeted advertising by using the links below:

  • Meta (Facebook & Instagram): https://accountscenter.facebook.com/ads
  • Google (including YouTube): https://www.google.com/settings/ads/anonymous
  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
  • TikTok: https://support.tiktok.com/en/account-and-privacy/personalized-ads-and-data/personalization-and-data

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at http://optout.aboutads.info/


YOUR DATA PROTECTION RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. Under certain conditions, you may also have the right to restrict or object to our processing of your data, request data portability, and request that we transfer your Personal Information to another organization. If you would like to exercise any of these rights, please contact us through the contact information below.


Additionally, if you are a European resident, we note that we are processing your information to fulfill contracts we might have with you (for example if you make an order through the Website), or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to the United States.


INTERNATIONAL DATA TRANSFERS

As a distributor of medical devices manufactured in Germany by Weber Medical GmbH, your Personal Information may be transferred to and processed in Germany for purposes of warranty service, technical support, and product registration. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.


California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. To exercise these rights, please contact us using the information provided below.


THIRD PARTY WEBSITES

Our privacy policy applies only to our Website. We are not responsible for the data collection, privacy practices or policies of any third-party site to which we may provide a link or that may link to our site. We encourage you to read the privacy statement and terms of use of other sites before providing any personal information.


CHANGES TO THIS PRIVACY POLICY

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. The date of the last revision will be indicated by the "Last updated" date at the top of this page. Any such changes are effective immediately upon publication on our Website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.


COMPLAINTS

Please contact us if you have any complaints about how we use your Personal Information so we can resolve the issue whenever possible. Residents of the European Union also have the right to lodge a complaint with your local data protection regulator, such as the Information Commissioner's Office in the UK. California residents can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.


CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to exercise your data protection rights, please do not hesitate to contact us:


Vitality Systems USA, Inc.

315 W Railroad Street

Jacksonville, NC 28540


Email: Admin@vitalitysystemsusa.com

Phone: 910.310.0496

Website: www.vitalitysystemsusa.com